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RMGT Seek to Establish True Cost of Service Contracts

In Offset Presses on September 7, 2017 at 7:47 am

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Japanese offset press manufacturer RMGT is launching a new initiative aimed at compiling a comprehensive understanding of the cost, benefits, and value of service contracts for litho presses, as often favoured and promoted by European equipment manufacturers. The survey being compiled will be supported by Surrey based MPL, RMGT’s European Technical Support Centre.

The survey will cover the full range of sheet fed printers from large international multi-site groups to small local print shops. Many of the target businesses have already volunteered to take part in the research.

The survey has been launched in an effort to gain a clearer understanding of why printers pay large sums for service contracts, particularly on new or nearly new equipment.

Mark Stribley, Joint Managing Director of MPL, (pictured above, right) explained further: “Service contracts seem to take a variety of forms – RMGT is keen to understand the differences and the costs involved. Printers that we have spoken to only recently are confused with regard to what is included and what is excluded from the contract.

“The RMGT mentality says “if our equipment breaks down, we re-design elements of that equipment so that it doesn’t”. RMGT reflect this in the printing equipment that they manufacture. It is very rare that a component fails, and even rarer that an RMGT press actually stops printing because of it. The development of the service contract has been heavily influenced by European manufacturers – RMGT feel the need to understand this part of the product package.”

The survey will seek to understand what printers want from a service contract, as well as how the pricing for such an element is calculated, and how printers measure the value of having a contract in place. “It is assumed that the price is created by the supplier multiplying the number of times that a machine will break down by the typical service call charge – but this would also depend, of course, if the cost of spare parts was included in the contract,” said Mark Stribley.

Questions posed within the survey focus on cost, understanding of what the contract covers, and whether the printer has a mechanism designed to measure the value of the service contract for a given piece of equipment.

“The service contracts provided by many press manufacturers have become an increasingly expensive addition to the cost of the machine. We view these as an expensive luxury for RMGT presses, but other suppliers seem to focus on the “benefits” that these offer the buyer of a new press. We know our own breakdown record and in our opinion RMGT users simply can’t justify a service contract to cover the rare occurrence of malfunctions.

“In these days of fine margins, printers have to examine the total cost of machine ownership, and that includes the true cost of a breakdown. It’s not just the annual cost of a service contract, or the price of an ad hoc visit from an engineer, plus the cost of any parts needed. It has to also include the costs involved in not being able to produce for a given period of time – the hourly rate, multiplied by the amount of hours that the press was not able to print – plus any overtime hours that need to be paid to get production back on track. You might argue that there could also be a sum added in for the potential of not being able to deliver a job on time, or even for losing a customer, but that is all rather difficult to quantify.”

About M Partners

In 2010 M Partners took on the management of both sales and service for RMGT Litho Presses in the UK and Ireland. This relationship has since grown to encompass responsibility for technical service across the whole of Europe for the now re-named RMGT business. M Partners also manage spare parts storage and distribution for the former Mitsubishi branded machines across Europe.

This representation joins established products such as GUK folding and inserting equipment, primarily focused towards the pharmaceutical packaging sector. More recently the business has expanded into the digital market place following an announcement regarding exclusive distribution of large format printing equipment from Korean manufacturer DGI, and an agreement to re-sell Canon equipment, with a special focus on the unique proofing capabilities of those products.

M Partners offers manufacturers considerable marketing and business expertise across both the printing and packaging sectors and provides high-quality national coverage for sales, support and technical service.

The Joint Managing Directors established M Partners Ltd in 2006 after gaining many years of industry experience in senior management roles at a major press manufacturer and used equipment dealer. They were responsible for corporate and product marketing for pre-press, press, post-press and service, plus operational control for digital, consumables and used equipment divisions.

ENDS

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Productivity Print Awards: Mitsubishi Presses at Printwize

In Offset Presses on April 10, 2017 at 9:23 am

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Printwize, based in Witham, Essex, has been presented with Productivity Print awards for the performance of its two Mitsubishi B1 presses. RMGT Mitsubishi UK distributor MPL Ltd presented the awards to the print company.

The Silver and Platinum Productivity Print awards recognise the reliability of Mitsubishi presses and salute the productivity of the people who use them.

The more recent addition to the shopfloor at Printwize, a five-colour Diamond 3000LS with coater and extended delivery, has been awarded a Silver for never having lost a production hour since installation – or more than two years of 24-hour, six day a week printing.

The thirteen-year-old six-colour Mitsubishi configuration, which has been producing print for the company since 2004, has received the ultimate Platinum award from MPL for running for more than six years since an hour of print production was lost due to mechanical failure.

“The reliability and the productivity of Mitsubishi press equipment has given us a significant advantage in a highly competitive print market place,” said Roger Wacey, founder and Chairman of Printwize. “The six-colour has served us very well for some thirteen years now without a significant problem. Yes, we have kept it serviced regularly, but that’s about it: it simply doesn’t breakdown. There are not many printers can say that about a piece of press hardware. We know that we can rely on it, 24-hours a day and for six days a week.”

Founded in 1971 by Roger Wacey, Printwize has steadily grown into a £3 million turnover business employing a team of 26, producing print 24-hours-a-day, six-days-a-week. The company prints a wide variety of colour commercial work.

Roger is even more impressed with Mitsubishi reliability when hearing news from his competitors: “Speaking to other printers, they are talking about having to pay something in the order of £4,000 per month for a service contract alone. That’s one big overhead – and one big overhead that RMGT Mitsubishi press owners simply don’t have! Reliability with a Mitsubishi press comes as standard.”

Commenting on these latest reliability awards, Mark Stribley, Joint MD of MPL, the printing and large format equipment distributor based in Surrey, said: “Once again the reliability of Mitsubishi printing presses has been championed by a printer. Roger and the Printwize team have been big fans of Mitsubishi for many years now, and it was a delight to be able to present them with the awards that their print competence and their machines have earned them.

“The Productivity Print awards are in recognition of the reliability and cost effectiveness of having printing equipment that truly delivers. These presses just print – and that’s what a print business needs, rather than machines that all too often sit idle waiting for engineers or spare parts to get them running again! That downtime equals profit slowly draining out of a business.

“The consistent performance of a press not only reduces the amount of year-on-year spend on both service visits and spares to a mere trickle, it also gives the user added confidence in the performance of the equipment. There is no time lost in production, which means what has been scheduled gets produced. Reliability of the machine means that it is available for production when needed – and that’s what every printer needs.”

About Printwize

The Witham-based company offers design and artwork services to customer when needed, litho and digital printing, a full post-press capability, and a distribution service. Quality is an important factor for Printwize and its customers, with 240 line screen ruling a standard offering for image reproduction – fine-art quality at regular print prices!

For more details on Printwize see http://printwize.co.uk/

About M Partners

In 2010 M Partners took on the management of both sales and service for RMGT Litho Presses in the UK and Ireland. This relationship has since grown to encompass responsibility for technical service across the whole of Europe for the now re-named RMGT business. M Partners also manage spare parts storage and distribution for the former Mitsubishi branded machines across Europe.

This representation joins established products such as GUK folding and inserting equipment, primarily focused towards the pharmaceutical packaging sector. More recently the business has expanded into the digital market place following an announcement regarding exclusive distribution of large format printing equipment from Korean manufacturer DGI, and an agreement to re-sell Canon equipment, with a special focus on the unique proofing capabilities of those products.

M Partners offers manufacturers considerable marketing and business expertise across both the printing and packaging sectors and provides high-quality national coverage for sales, support and technical service.

The Joint Managing Directors established M Partners Ltd in 2006 after gaining many years of industry experience in senior management roles at a major press manufacturer and used equipment dealer. They were responsible for corporate and product marketing for pre-press, press, post-press and service, plus operational control for digital, consumables and used equipment divisions.

ENDS

B1 Investment: Printwize Moves for More Mitsubishi

In Offset Presses on May 22, 2015 at 2:43 pm

Printwize, based in Witham, Essex, has installed a second Mitsubishi B1 press with the addition of a five-colour Diamond 3000LS with coater and extended delivery. This latest press joins a six-colour Mitsubishi configuration that has been producing for the company since 2004.

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“The reliability and the productivity of our first machine convinced us some time ago that Mitsubishi was the way to go when the time came for our next litho investment,” said Roger Wacey, founder and Chairman of Printwize (pictured above, left). “The six-colour has served us very well for some eleven years without a significant problem. Yes, we have kept it serviced regularly, but that’s about it: it simply doesn’t breakdown. Some German equipment that we had used in the past started really well, but reliability gradually tailed off, and service costs simply got higher and higher, meaning that confidence in the machine began to evaporate.”

M Partners had been watching the market on behalf of Printwize for a used Mitsubishi with reasonably “low mileage”. This particular machine came onto the market in Spain having printed only 36 million copies. M Partners, Ryobi Mitsubishi European Distribution Managers, were able to secure the machine, ship, and install the press in just six weeks.

Founded in 1971 by Roger Wacey, Printwize has steadily grown into a £3 million turnover business employing a team of 26, producing print 24-hours-a-day, six-days-a-week. The company prints a wide variety of colour commercial work.

“We had been running a B2 Mitsubishi as well,” said Roger. “However, we recognised that our balance of work was changing: it used to be 50/50 between B1 and B2, but gradually it has moved more towards 65-70% B1. That meant we needed to swop out the B2 machine for a second larger sized press. M Partners were able to come up with the goods for us, and we are already delighted with this latest addition.” The company’s first Mitsubishi B1 has now produced over 260 million printed sheets.

Commenting on this latest Mitsubishi press installation, Mark Stribley, Joint MD of M Partners Ltd (pictured above, right, with Gary Doman, centre, Head of Sales at M Partners), the printing and large format equipment distributor based in Surrey, said: “Once again the reliability of Mitsubishi printing presses has been championed by a printer. Roger and the Printwize team have been big fans of Mitsubishi for many years now, and it was a delight to be able to supply then with a second B1 machine. They recognise the reliability and cost effectiveness of having printing equipment that truly delivers. These presses just print – and that’s what a print business needs, rather than machines that all too often sits idle waiting for engineers or spare parts to get them running again! That downtime equals profit slowly draining out of a business.

“The consistent performance of a press not only reduces the amount of year-on-year spend on both service visits and spares to a mere trickle, it also gives the user added confidence in the performance of the equipment. There is no time lost in production, which means what has been scheduled gets produced. Reliability of the machine means that it is available for production when needed – and that’s what every printer needs.”

About Printwize

The Witham-based company offers design and artwork services to customer when needed, litho and digital printing, a full post-press capability, and a distribution service. Quality is an important factor for Printwize and its customers, with 240 line screen ruling a standard offering for image reproduction – fine-art quality at regular print prices!

Click here for more details on Printwize.

About M Partners

In 2010 M Partners took on the management of both sales and service for Mitsubishi Litho Presses in the UK and Ireland. This relationship has since grown to encompass responsibility for technical service across the whole of Europe for the now re-named Ryobi Mitsubishi business. M Partners also manage spare parts storage and distribution for Mitsubishi branded machines across Europe.

This representation joins established products such as GUK folding and inserting equipment, primarily focused towards the pharmaceutical packaging sector. More recently the business has expanded into the digital market place following an announcement regarding exclusive distribution of large format printing equipment from Korean manufacturer DGI, and an agreement to re-sell Canon equipment, with a special focus on the unique proofing capabilities of those products.

M Partners offers manufacturers considerable marketing and business expertise across both the printing and packaging sectors and provides high-quality national coverage for sales, support and technical service.

The Joint Managing Directors established M Partners Ltd in 2006 after gaining many years of industry experience in senior management roles at a major press manufacturer and used equipment dealer. They were responsible for corporate and product marketing for pre-press, press, post-press and service, plus operational control for digital, consumables and used equipment divisions.

ENDS

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